Privacy policy.

This document may be updated from time to time, and the specific service agreement you sign for a given product may add or modify terms that govern how we process data for that service.

1. Who we are

The data controller is Ring Centrales de Costa Rica S.A. (“Ring”), a telecommunications carrier licensed by SUTEL under resolution RCS-251-2019, with offices in San José, Costa Rica. You can reach our privacy team at [email protected].

2. Data we collect

• Contact and lead data — when you complete our contact form: your name, email address, company, vertical or area of interest, and the message you send.
• Usage and analytics data — information about how you interact with the website, such as pages viewed, device and browser, and approximate location, collected through cookies and analytics tools.
• Service data — account and technical data necessary to provide, operate and bill the services you use.

3. How we use it

• to respond to your enquiries and manage sales and onboarding;
• to provide, operate, maintain and bill our services;
• to improve and secure the website and our network;
• to comply with legal, regulatory and contractual obligations.

4. Legal basis

We process personal data in accordance with Costa Rica's Ley N.º 8968, “Protección de la Persona frente al tratamiento de sus datos personales”. Depending on the activity, our legal basis is your informed consent, the performance of a contract with you, or compliance with a legal obligation.

5. Cookies & analytics

We use cookies and Google Analytics (gtag) to understand how the website is used and to improve it. These tools may set cookies and collect usage data such as pages visited and device information. You can control cookies through your browser settings; disabling some cookies may affect how the website works.

6. Sharing & processors

We do not sell your personal data. We may share data with service providers that process data on our behalf — such as analytics, hosting and communication providers — under appropriate confidentiality and data protection commitments, and with authorities where required by law or regulation.

7. Retention

We keep personal data only for as long as necessary for the purposes described in this policy, to provide our services, and to meet legal, accounting and regulatory requirements, after which it is deleted or anonymized.

8. Your rights

Under Ley N.º 8968 you have the right to access, rectify, delete and object to the processing of your personal data. To exercise these rights, contact us at [email protected]. You also have the right to file a complaint with PRODHAB (Agencia de Protección de Datos de los Habitantes), the Costa Rican data protection authority.

9. International transfers

Some of our providers may process data outside Costa Rica. Where this happens, we take reasonable steps to ensure that your data receives an adequate level of protection consistent with applicable law.

10. Security

We apply technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration or disclosure. No method of transmission or storage is completely secure, but we work to safeguard your data appropriately.

11. Changes

We may update this policy from time to time. When we make material changes we will update the “Last updated” date above and, where appropriate, provide additional notice.

12. Contact

For privacy questions or to exercise your rights, contact [email protected]. Ring Centrales de Costa Rica S.A., San José, Costa Rica.